So now we’re launching the first ever Used Car Code of Practice to be approved by the Chartered Trading Standards Institute (CTSI). This means that RAC Approved Dealers will be the first used car dealers in the UK to get CTSI Approval.
On Monday we officially received our accreditation from Baroness Crawley, President of CTSI.
What does this mean to you?
Our Approved Used Vehicle Code is structured around the BuySure 82 point preparation standard. The Code is a framework for how we expect our Approved Dealers to be operating and delivering exceptional customer service inline with a consumers rights.
The Code is there to help you and make sure your delivering the highest levels of customer service.
Being CTSI Approved means that your business can display the CTSI logo alongside the RAC Approved Dealer logo in all promotional material and demonstrate to your customers that they can buy with confidence from you.
Do you need to do anything?
RAC Approved Dealers will be listed on the Citizens Advice and Trading Standards websites – RAC Approved Dealers will be the only Dealers on these websites! So in order for your correct details to be displayed, we need you to make sure all information is up to date on the portal (including email address, website and phone number).
Make sure you familiarise yourself with the Code. Copies are available to order via your account manager and it’s available to download in the portal. There is a terms and conditions document available to download that will explain each part of the code in detail and what it means to you. Download below:
This is the first Used Vehicle Code to market and it’s another way that RAC Approved Dealers can stand out in the market place. The Code will give consumers more confidence and trust when buying from an RAC Approved Dealer.